FAQS

 Tel: 9999 208 808
shop@yuastore.com

 78, Third Floor, SRGP, Tatmil Kanpur, UP

 Free Fast Shipping across India

 24X7 Customer Support

FaQs. General Information

It safe to make a purchase on Yuastore? 

Absolutely! Your security is our top priority at Yuastore. We are a well-established mobile accessories wholesaler with a strong presence in India, operating from offices in Kanpur, Mumbai, and Delhi. When you make a purchase on Yuastore, you can be confident that your transaction and personal data is secure.

What payment methods are accepted on Yuastore?

Yuastore accepts COD, credit cards, credit card EMI, debit cards, wallets, and UPI for seamless and secure transactions. . Rest assured, all transactions on Yuastore are conducted with the utmost security to safeguard your sensitive information. Choose the option that suits you best!

What is your return policy? 

Our return policy at Yuastore allows for returns within 3 days for damaged or defective items. Additionally, we offer a 1-year replacement warranty for added peace of mind. Your satisfaction is our priority!If you have any questions or concerns regarding our return policy or warranty, feel free to contact our customer support team

Do you offer gift wrapping or special packaging? 

Certainly! At Yuastore, we believe in adding a special touch to your purchases. We offer complimentary gift wrapping and special packaging for your orders. Enjoy the convenience of having your items beautifully wrapped at no additional charge. It’s our way of making your shopping experience with us even more delightful. If you have any specific instructions or preferences for the gift wrapping, feel free to let us know during the checkout process.

Sale

How can I apply a discount code during checkout?

Applying a discount code during checkout is quick and easy! When you reach the checkout page, look for the designated field labeled “Coupon Code” or “Promo Code.” Simply enter your discount code into this field and click “Apply” or “Submit.” You should see the total amount adjust to reflect the applied discount. If you encounter any issues or have questions about applying your coupon, feel free to reach out to our customer support team, and we’ll be happy to assist you. Thank you for choosing Yuastore—we appreciate your business!

Is free shipping available during sale periods?

Absolutely! Enjoy free shipping on your orders during our sale periods. It’s our way of adding extra value to your shopping experience at Yuastore. Take advantage of this offer and shop with confidence knowing that the price you see is the price you pay, with no additional shipping charges during sale events. If you have any more questions or if there’s anything else we can assist you with, feel free to reach out to our dedicated customer support team. Happy shopping!

Do you offer special discounts for first-time customers?

Certainly! As a token of appreciation for choosing Yuastore for your first order, we offer a special discount. Use code “FIRSTBUY” during checkout, and enjoy a flat Rs 99 off on your initial purchase. It’s our way of welcoming you to the Yuastore community. If you have any more questions or need assistance, feel free to reach out. Happy shopping!

Can I combine multiple discounts or promotions on a single order?

Certainly! At Yuastore, we believe in giving you the flexibility to enjoy multiple discounts. You can combine applicable promotions or discounts on a single order, making your shopping experience even more rewarding. Feel free to take advantage of the savings and enhance your shopping spree. If you have any questions about specific discounts or need assistance, our customer support team is here to help. Happy shopping!

Is it safe to make a purchase from Yuastore?

At Yuastore, your safety and security are our top priorities. We employ industry-standard security measures to ensure that your personal information is protected. Our website uses encrypted connections (SSL) to safeguard your data during the checkout process. Additionally, we do not store sensitive payment information, providing an extra layer of security.

As a well-established mobile accessories wholesaler with a significant presence in India and offices in Kanpur, Mumbai, and Delhi, we prioritize the trust of our customers. If you have any specific concerns or questions about the security of your purchase, please reach out to our dedicated customer support team. We are committed to providing a safe and reliable shopping experience for all our customers at Yuastore.

What should I do if I haven't received my order from Yuastore ?

If you haven’t received your order, please follow these steps:

  1. Check Order Status: Verify the status of your order by checking the tracking information provided. This will give you insights into the current location and estimated delivery time.
  2. Contact Carrier: If tracking indicates a delay or issue, contact the shipping carrier for more details. They can provide specific information about the whereabouts of your package.
  3. Reach Out to Customer Support: Contact our customer support team immediately. They will assist you in investigating the issue, provide updates, and offer solutions, including initiating a potential refund or replacement.
  4. Check Delivery Address: Confirm that the delivery address you provided is accurate. In some cases, miscommunication of addresses can lead to delivery problems.
  5. Wait for Expected Delivery Date: If the expected delivery date has not passed, your order may still be in transit. Allow some additional time for delivery.

Remember, our priority is ensuring your satisfaction, and we’re here to assist you through any concerns. Please contact our customer support team for personalized assistance related to your specific order.

Terms & Conditions

What is covered in the return and refund terms?

In the return and refund terms at Yuastore, we strive to ensure your satisfaction with every purchase. Here’s an overview of what is covered:

  1. Return Period:
    • You can initiate a return within 3 days from the date of delivery.
  2. Eligible Items:
    • Returns are accepted for damaged, defective, or incorrect items.
  3. Condition of Items:
    • Items must be in their original condition, unused, and with all tags/packaging intact.
  4. Initiating a Return:
    • To start a return, contact our customer support team through website or whatsapp.
  5. Return Process:
    • Our team will guide you through the return process, providing a return label or instructions.
  6. Refund Options:
    • Refunds are issued to the original payment method or, if applicable, as store credit.
  7. Replacement Policy:
    • For damaged or defective items, we offer a replacement within 3 days.
  8. Return Shipping:
    • In the case of our error, we cover return shipping costs. Otherwise, the customer may be responsible for return shipping fees.
  9. Exclusions:
    • Some items, such as Screen guard , may have different return policies.
  10. Refund Timing:
    • Refunds are processed within  2 days after the returned item is received.
  11. Communication:
    • We keep you informed at every step of the return and refund process via email or whatsapp.

Please refer to our detailed return and refund policy on the Yuastore website for more specific information or contact our customer support team for personalized assistance. Your satisfaction is our priority!

Can I share my account with others, as per the terms and conditions?

As per the terms and conditions of Yuastore, sharing your account with others is not permitted. Your account is intended for personal use only, and the security of your login credentials is crucial. Here are key points related to account sharing in our terms:

  1. Account Ownership:
    • Your Yuastore account is personal, and you are responsible for maintaining the confidentiality of your login information.
  2. Prohibited Sharing:
    • Sharing your account with others, whether intentionally or unintentionally, is not allowed.
  3. Security Measures:
    • To enhance security, refrain from sharing passwords or any account-related information.
  4. Individual Use:
    • Each user is expected to create and manage their own Yuastore account for individual use.
  5. Unauthorized Access:
    • Unauthorized access or use of another person’s account is strictly prohibited.
  6. Security Concerns:
    • If you suspect any unauthorized access or security concerns, promptly change your password and inform Yuastore’s customer support.

By adhering to these terms, you contribute to the security of your account and help ensure a safe and personalized experience on Yuastore. If you have any specific concerns or questions about account usage, feel free to contact our customer support team for assistance.

Are the prices on Yuastore inclusive of taxes?

Absolutely! The prices listed on Yuastore are inclusive of GST (Goods and Services Tax). For customers who require a GST invoice, please ensure to provide your company name and GST details during the checkout process. This allows us to generate an accurate invoice that complies with tax regulations. If you have any specific requirements or questions regarding GST invoicing, feel free to reach out to our customer support team. Thank you for choosing Yuastore for your mobile accessory needs!

What should I do if an item is out of stock?

If an item is currently out of stock, we recommend signing up for our promotional emails and WhatsApp broadcast channel. By doing so, you’ll be among the first to receive updates on restocks and exclusive coupons. This ensures that you stay informed and have the opportunity to purchase the desired item as soon as it becomes available again. Thank you for your patience, and we look forward to providing you with the products you love at Yuastore

Can I modify or cancel my order after placing it?

Certainly! If your order has not been shipped, we can assist you in modifying or canceling it. Please contact us as soon as you notice any inaccuracies or if you need to make changes. Once the order has been shipped, modifications are no longer possible. Our customer support team is here to help, so feel free to reach out promptly. Thank you for your understanding and cooperation!

Privacy Policy

How is my personal information used by your website?

Your personal information is treated with the utmost care and respect on our website. We use your data for specific purposes outlined in our Privacy Policy:

  1. Order Processing:
    • To process and fulfill your orders, including shipping and delivery.
  2. Account Management:
    • To manage your account, provide customer support, and address inquiries.
  3. Communication:
    • To communicate with you about your orders, updates, and promotions.
  4. Customized Experience:
    • To personalize your experience on the website, including product recommendations.
  5. Improving Services:
    • To analyze data and enhance our website, products, and services based on user preferences.
  6. Marketing and Promotions:
    • To inform you about special offers, promotions, and new products, unless you choose to opt out.
  7. Security Measures:
    • To maintain the security and integrity of our website, transactions, and user accounts.
  8. Legal Compliance:
    • To comply with legal obligations, respond to legal requests, and protect our rights and interests.
  9. Feedback and Reviews:
    • To encourage and enable you to provide feedback, reviews, and testimonials.
  10. Newsletter Subscription:
    • If you subscribe, to send you newsletters and updates about our products and services.

We prioritize your privacy and only collect information that is necessary for these purposes. Your personal data is not sold or shared with third parties without your explicit consent. For more details, please refer to our comprehensive Privacy Policy. If you have specific concerns or questions, feel free to contact our customer support team.

Is my data used for marketing purposes, and how can I opt-out?

Yes, we may use your data for marketing purposes to provide you with information about our products, promotions, and updates. However, we respect your choices and offer an easy opt-out process:

  1. Opt-out Options:
    • You can opt-out of marketing communications by:
      • Adjusting your preferences in your account settings.
      • Clicking the “unsubscribe” link in marketing emails.
  2. Communication Channels:
    • You have control over the communication channels through which you receive marketing content.
  3. Customization:
    • We aim to tailor our marketing to your preferences, but you have the right to control the frequency and content.
  4. Privacy Settings:
    • Check and adjust your privacy settings to manage your preferences regarding marketing communication.
  5. Contact Us:
    • If you encounter any issues or need assistance with opting out, feel free to contact our customer support team.

Remember, your privacy matters to us, and we want to ensure that your experience aligns with your preferences. If you have specific concerns or need further clarification, please refer to our Privacy Policy or contact our support team for personalized assistance.

    Ask a Question

    Still have a question? We're here to help! Please feel free to ask anything, and our dedicated support team will get back to you as soon as possible. Your satisfaction is our priority at Yuastore.